F.A.Q.

To make an order, you need to contact us in any way convenient for you from the section "Contact us". After thorough discussion of your preferences and requirements we will select the suitable service package and tell about the co-operation in details. If the process and our co-operation conditions suit you, we will sign the contract containing the services provided, their price, rights and liabilities of the parties. After this we start working.

After approving all conditions and signing the contract we develop a strategy, gather a team, allot the necessary resources, and then start working. The rest mainly depends on the chosen service package.

Industrial Ukraine project involves many people with different skills and job. Every team is created according to the customer’s request and is unique. Usually it includes technical specialists, lawyers, specialists in customs law and industry-specific employees. Sometimes we involve third-party specialists, if needed and as agreed with the customer only.

The deadline is specified before co-operation. It depends on the case. But we always guarantee our customers that their order will be made timely.

Our services are confidential so we do not disclose this information without the customer’s consent.

If during the order it turns out that our employees can visit the enterprise chosen by the customer, we inform him/her about this. Our further actions fully depend on the customer’s wishes. If there is a request for visiting a Ukrainian plant or enterprise, we do this. During the visit our employees collect photos and videos, visit the facilities, and establish contact with the managers. If the visit was not included in the service package initially, corresponding changes are made in the contract and the price increases according to the cost of this service.

We do not perform orders related to defense industry or enterprises strategic for Ukraine’s security.

Currently we cover about 91% of all Ukraine industries. If the customer’s request is beyond our competence, we inform the customer about this before co-operating. We deal with those projects only that we can fulfill for sure.

We provide a standard report within all service packages except ContactsProviding (CP). We provide all collected information (report, photos, videos, additional documentation) in digital form. Our customers get a full scope of necessary information and our recommendations about implementing their projects in Ukraine, but they make the final decision individually.

Yes, but usually this requires renewal or supplement of the existing contract.

We are open for our customers and always inform them about the stage of making the order. Our mission is to satisfy the customer with our work and we care about our brand and reputation.

Recently the Ukrainian government does everything possible for increasing the export of local products. There is an advantageous base for successful co-operation with foreign investors on the legislative level. Besides this, Ukraine has a practically perfect situation for producing high-quality and cheap products that makes it globally competitive.

The primary consultation is free.

We co-operate with different businesses (large, medium, small and very small) from Asia, North and Central Europe, North America.

Yes. We provide loyalty programs for companies that co-operate with us for a long time.