About project \ Services \ F.A.Q.


This page contains the most common questions from our customers.

About the work and order

How can I make an order?

To make an order, you need to contact us in any way convenient for you from the section "Contact us". After thorough discussion of your preferences and requirements we will select the suitable service package and tell about the co-operation in details. If the process and our co-operation conditions suit you, we will sign the contract containing the services provided, their price, rights and liabilities of the parties. After this we start working.

What does the process of making the order include?

After approving all conditions and signing the contract we develop a strategy, gather a team, allot the necessary resources, and then start working. The rest mainly depends on the chosen service package.

Who works in your team?

Industrial Ukraine project involves many people with different skills and job. Every team is created according to the customer’s request and is unique. Usually it includes technical specialists, lawyers, specialists in customs law and industry-specific employees. Sometimes we involve third-party specialists, if needed and as agreed with the customer only.

How much time does it take to make an order?

The deadline is specified before co-operation. It depends on the case. But we always guarantee our customers that their order will be made timely.

Where can I find the list of your customers?

Our services are confidential so we do not disclose this information without the customer’s consent.

How often do you visit enterprises?

If during the order it turns out that our employees can visit the enterprise chosen by the customer, we inform him/her about this. Our further actions fully depend on the customer’s wishes. If there is a request for visiting a Ukrainian plant or enterprise, we do this. During the visit our employees collect photos and videos, visit the facilities, and establish contact with the managers. If the visit was not included in the service package initially, corresponding changes are made in the contract and the price increases according to the cost of this service.

What orders you do not perform?

We do not perform orders related to defense industry or enterprises strategic for Ukraine’s security.

Is there any products beyond your scope or you have no specialists in that sphere?

Currently we cover about 91% of all Ukraine industries. If the customer’s request is beyond our competence, we inform the customer about this before co-operating. We deal with those projects only that we can fulfill for sure.

In what form do you provide the result of your work?

We provide a standard report within all service packages except ContactsProviding (CP). We provide all collected information (report, photos, videos, additional documentation) in digital form. Our customers get a full scope of necessary information and our recommendations about implementing their projects in Ukraine, but they make the final decision individually.

Can I change the requirements during the work or change the service package?

Yes, but usually this requires renewal or supplement of the existing contract.

About guarantees and result

Are there any guarantees of the work quality?

We are open for our customers and always inform them about the stage of making the order. Our mission is to satisfy the customer with our work and we care about our brand and reputation.

About co-operation with Ukrainian enterprises

Why now it is profitable to co-operate with Ukrainian manufacturers?

Recently the Ukrainian government does everything possible for increasing the export of local products. There is an advantageous base for successful co-operation with foreign investors on the legislative level. Besides this, Ukraine has a practically perfect situation for producing high-quality and cheap products that makes it globally competitive.


How much does your consultation cost?

The primary consultation is free.

Where are your customers from?

We co-operate with different businesses (large, medium, small and very small) from Asia, North and Central Europe, North America.

Do you provide discounts for standing customers?

Yes. We provide loyalty programs for companies that co-operate with us for a long time.

Selecting the service package

We have already found a supplier and carrier ourselves, but now we need to supervise the loading/unloading and delivery of the products. What kind of service package can you help us with?
This service is part of the package DeliveryControlling (DC). We can provide a forwarding service, supervise the loading and unloading of goods, and provide you with our escort on the specific route of the shipment.

We want to find a Ukrainian enterprise that makes the required products and negotiate with it ourselves. What service package may we use?

You may purchase ContactsProviding (CP) package. It includes contacts of enterprises that make the required products.

We want to check a Ukrainian enterprise for reliability of co-operating with it. Is there a special service package?

Yes, it is ReliabilityCheck (RC) package.
We have already purchased goods in Ukraine and have arranged transportation. However, we find the customs rules too complicated, can you help us with that?
Yes. As part of the CustomsClearance (CC) service package we assist our clients with customs clearance of their cargo at the Ukrainian border.

We want to buy Ukrainian raw materials, not products. Is this possible? Can you help us?

Yes. We co-operate both with manufacturers and extraction companies. You may use all service packages within this request.

Do you have any questions?

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